E-Commerce Exam 2

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1) Electronic commerce in the travel industry cannot be effective for:
a) Electronic airline ticketing
b) Reservations and ticketing of special events
c) Buying multiple services (transportation, hotels, events)
d) Arranging complex trips
e) It can be effective in all tasks regarding travel

2) Human agents in services will probably be eliminated by EC unless they:
a) Get organized in unions, so they cannot be fired
b) Automate their operations
c) Become more efficient
d) Provide value added services that cannot be automated
e) All of the above

3) 1. Intelligent agents are expected to work cooperatively, in groups, and:
a. Make travel arrangements
b. Negotiate prices
c. Compare offers by vendors
d. All Authorize travel
e. of the above

4) The most likely impact of EC on real estate agents will be:
a) They will disappear
b) They will have to take less money on commissions
c) They will need to learn computer programming
d) They will have to merge with insurance agents
e) No impact will occur

5) Which of the following is not available for an online homebuyer?
a) View many listed properties from home
b) Shop for a low interest mortgage
c) View real estate maps
d) Participate in auctions online
e) All are available online

6) Which of the following is the major motivator for banks to go cyberbanking?
a) Very low transaction cost
b) High security
c) Superb customer service
d) Ability to print the stocks online
e) None of the above

7) Conducting banking financial transactions from home is fairly secured since:
a) No virus can enter your account
b) Both encryption and firewalls provide good security
c) The banks have a great deal of money to protect
d) The banks are not using cookies
e) The transactions are not secured at all

8) Disintermediation refers to the process of:
a) Changing the role of intermediaries
b) Turning the agent into an electronic broker
c) Cutting out the intermediaries
d) Augmenting relationships of agents and clients to make agents a must
e) None of the above

9) A major problem in electronic auctions is:
a) Loyalty
b) Trust
c) Payment
d) Delivery
e) No problems exist

10) Electronic procurement is closely related to:
a) Buyer-oriented EC
b) Intermediary-oriented EC
c) Supplier-oriented EC
d) JIT EC
e) None of the above

11) The supplier (seller)-oriented market is closely related to:
a) Electronic catalogs
b) RFQ and bidding
c) Intranet
d) Indirect marketing
e) All of the above

12) Electronic auctions are used extensively by companies that:
a) Buy components
b) Sell surplus products
c) Act as intermediaries
d) Provide JIT services
e) None of the above

13) Which infrastructure is most related to B2B?
a) Intranets
b) Extranets
c) Enterprise computing
d) JIT
e) MRP

14) Which of these internal systems are not likely to integrate with EC?
a) DMBS
b) Legacy
c) ERP
d) Workflow
e) All are likely to integrate

15) EC facilitates virtual corporations (VCs) by supporting mainly:
a) Auctions among the parties
b) The procurement process
c) The RFQ-bidding process
d) Bartering
e) Communication and collaboration

16) Which of the following is not a component of an EDI?
a) Translator (converter) of an order into a special language
b) Telecommunication networks and links
c) Foreign language translator to English
d) None is a component
e) All are components

17) Which of the following does not describe an intranet?
a) It is a corporate network.
b) It is secured by firewalls(s).
c) It is not opened to outsiders
d) It is either a LAN and/or WAN environment.
e) It uses TCP/IP protocol

18) Which of the following is not a typical intranet application?
a) Training
b) Customer service
c) Knowledge sharing
d) Bill consolidation
e) Empowerment of employees

19) An extranet is the same as EDI/Internet.
a) True only when it is in the same industry
b) True only when small partners are involved
c) True if it is protected by VPN
d) Generally true
e) False

20) Granting access to certain parts of intranets to business partners is done for applications such as:
a)Viewing long range plans by suppliers
b)Watching inventory level by suppliers
c) Monitoring global sales by customers
d) Monitoring research and development by the industry
e) All of the above

21) Which activity is done by a VPN?
a) Non-repudiation
b) Authentication
c) Configuration
d) Stabilization
e) All of the above

22) Extranets are primarily used for:
a) B2C
b) B2B
c) C2C
d) Intrabusiness
e) All of the above

23) In an embedded extranet customers can:
a) Track their orders at FedEx site
b) Track their orders at the vendor's site (Cisco, Intel, IBM)
c)Negotiate shipments with the delivery company
d) All of the above
e) None of the above

24) Extranets can run over:
a) Secured link (tunnel) across the intranets
b) Direct leased lines
c) Secured link across the Internet
d) a and b
e) b and c